The Business Process Outsourcing (BPO) industry of India is one of the fastest-growing segments of the ITES (Information Technology Enabled Services) industry. The Indian BPO industry has gained global popularity due to certain factors such as economy of scale, business risk mitigation, cost-effectiveness, skilled workforce, improved operational efficiency, and many others. The BPO sector, that started around the mid-90s, has now turned into a full-fledged sector accelerating towards a promising future. Call center operations account for more than 50% of the BPO industry in the country and have significantly contributed towards leading the nation to a higher employment rate.
India witnessed the BPO boom almost a decade ago and has emerged as the world's most preferred market for BPO services. In the global BPO market, India is still ahead of most other countries like Australia, China, the Philippines, etc. due to cheap manpower costs and a large number of young English-speaking professionals. Some other factors that have contributed to this global success story include- 24/7 quality services, our unique geographical location, investor-friendly tax policies, etc. Some top outsourcing firms have made foreign companies grow in leaps and bounds by delivering exceptional back-office operations and customer support services.
A BPO organization can be sure of its investment in terms of technology, infrastructure, and equipment, however, it can never rely on its investments made to hire the right professionals. The attrition rate in the BPO sector is quite high compared to other sectors and as a consequence, the hiring managers are having a tough time coping with the increasing demand for quality manpower. Call center leaders have come to realize that partnering with the right agency is a crucial step towards stabilizing the workforce in a BPO.
The industry-specific recruiters of an agency lean towards highly experienced agents and executives. Their expertise in this sector has allowed them to hire employees who have spent some time in the call center sector and know their jobs inside out. Such candidates are willing to go the extra mile for success in the BPO industry. Bulk-hiring is a common phenomenon with outsourcing companies and the BPO recruitment agencies have the necessary resources, skills, and knowledge to conduct mass recruitment drives. They can hire for profiles ranging from skilled telemarketing agents to experienced process managers. A BPO recruitment agency can effectively identify candidates who value stability in their career and wish to make a rock-solid career in this industry.
At Saiva System India, we greatly understand that it is immensely challenging for your business to hire and retain employees in this rapidly growing sector. With a primary focus and background in the business process outsourcing industry, our experienced recruiters understand & take the time to get to know your unique manpower requirements to find the ideal match for any position. With a distinctive blend of industry knowledge and robust recruitment solutions, we have partnered with multiple clients across the BPO industry to attract, engage and retain world-class talent. By partnering with us, your business can save immeasurable time, and enjoy impeccable results.